Customer Empathy — The Fatal Lesson for Singapore eGrocers

Can you imagine this situation — you have just spent 20 minutes filling up a shopping cart with $100+ worth of groceries. You proceeded to checkout and discovered that you will have to wait more than 8 hours, or days, before you can complete your transaction.

Well, I don’t have to imagine because it actually happened to me, repeatedly, over the past few weeks. On…