Customer Empathy — The Fatal Lesson for Singapore eGrocers

Can you imagine this situation — you have just spent 20 minutes filling up a shopping cart with $100+ worth of groceries. You proceeded to checkout and discovered that you will have to wait more than 8 hours, or days, before you can complete your transaction.

Well, I don’t have to imagine because it actually happened to me, repeatedly, over the past few weeks. On…

--

--

--

Explorer, Discoverer, Helper, Enabler and Humanitarian through writing, ventures and enterprise. ILLUMINATION Editor and Writer.

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

{DSTN}Summery of the info

Why Corporations Are Getting Rich Off Plague And War

With Apple & Spotify Slugging It Out, Amazon Step Into The Ring

The Bold Idea Every Company Interested in Customer Engagement Should Try in 2017

Maru Group First to Offer Users Complete End-to-end Insights Environment with Maru/HUB

How Procurement Software Will Change Businesses from Behind the Scenes

Bank cards in the ecosystems of Ukrainian and European payments

‘WeWork Koramangala’ Case Study

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Dr Michael Heng

Dr Michael Heng

Explorer, Discoverer, Helper, Enabler and Humanitarian through writing, ventures and enterprise. ILLUMINATION Editor and Writer.

More from Medium

Feel amazing, empowered, and independent: wear Clip-Knix!

58% IRR: A mobile home park Opportunity Zone case study

Do Your Emails Need to Look Good?

Searching for work-life balance is like hunting for unicorns. Create a beautiful symphony instead.